Public Announcements


2017 HDI Awards Nominations

2017 HDI Awards Nominations

Each year, HDI honors the very best of the technical support profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.

HDI's industry awards are the ideal way to acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry’s finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. Submit your nomination today!


HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit


19 Finalists Selected for the 2017 HDI Technical Support Industry Awards

19 Finalists Selected for the 2017 HDI Technical Support Industry Awards


HDI Gateway Chapter achieved Circle of Excellence 2016


 We are very pleased to say we received the 2016 HDI Circle of Excellence award.  This is a way that HDI global is able to evaluate the chapter being a resource for the community.


Robert Half Technology - 2018 Premier Award Sponsor



It's official! We are excited to report that Robert Half Technology is once again HDI's premier award sponsor for the 2018 awards program. Specifically, Robert Half Technology is sponsoring the following HDI Awards:

  • Analyst of the Year Award (AOY)
  • Desktop Support Technician of the Year Award (DSTOY)
  • Manager of the Year Award
  • Team Excellence Award


 More about Robert Half Technology


Get KCS Certified

Did you know that you can be KCS Certified for just $195.00 ?

This certification is for those individuals who want to demonstrate that they understand Knowledge-Centered Support (KCSSM) practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.

Register for the KCS Foundation online course for only $195!

(Hurry, this offer only lasts through August 31st).


KCS Foundations Course


HDI Support Center Analyst Certificaton- Local training

Wanting to achieve your HDI Support Center Analyst Certification? We are hosting a class in St. Louis on September 28th and 29th in the downtown area. Register for the course at and use the training code LCSTL


Gateway Chapter Library

As an added benefit to your membership we are adding a lending library of content.  Have something you would like to lend to someone? Let us know and we can coordinate it in the library. 

This is an early work in progress, but wanting to add additional resources for you.


We want your feedback

Please take a moment to complete a survey related to our local chapter. We will use this feedback to grow and mature as an organization helping our members.  If you would like to provide any feedback we welcome you to send it to

HDI Gateway Survey