Articles

Jeff Rumburg presents The Zen of Support

Incase you missed Jeff speaking at our September meeting his slides are available here: The Zen of Support The words ‘Customer Support’ and ‘Customer Service’ accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words somet...

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A new HDI Membership Model is available

We have officially launch the new HDI membership! Woohoo!!! Check out the new membership model here :Membership Model A video is available about the new model here: YouTube Membership Model

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