Catalog

We would like to start a lending library among our chapter.  Want to borrow a book? Wamt to add something to our library please let us know.

We are still a work in progress for this section and should be available shortly.  

Team development activities for trainers

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1001 ways to reward employees

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A guide to help desk concepts

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Crucial Conversations

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Essentials of Organizational Behavior

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How to be a more effective group communicator

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Hug your people

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Managing knock your socks off service

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The levity effect - CD

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The 8th Habit - Audio CD

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Spectacular Support Centers

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Don't sweat the small stuff

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Effective Customer Service

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Leadership 101 - Audio CD

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QBQ

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Service and Support Handbook

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All I really need to know I learned in kindergarden

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The Seven Minute Difference

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The 7th habits of highly effective people

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On Time, On Target manager

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Getting things done

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IDIOT'S guide to Great Customer Service

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Surviving the 15 second resume read

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The Art of Possibilities

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The Customer Service Activity Book

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Customer Service Skills For Success

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Running an Effective Help Desk

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