Public Announcements


HDI Service and Support Awards Nominations

Simply the Best!   Who is your most talented staff to submit for HDI Service and Support Awards?


HDI Awards


Find the full toolkit for this years HDI Service and Support awards are available  Here


Nominations are due by 10/31/2020.


Stopping the Next Attack

Did you miss the meeting yesterday but want to know more about Cybersecurity attacks?  A recording of the presentation is available for you Here


New Website and email communications coming

The HDI Gateway Chapter will be changing to silkstart as a provider in the upcoming weeks. 

A temporary page has been created at  


We will be redirecting content and redesigning all operations under our the HDI Local Chapter organization. 




HDI Award Nominations

It's that time of year to submit the best of the best for HDI awards!


Submit your nomination for an HDI Tech Support award:

  • Best Service and Support Analyst
  • Best Service and Support Technician
  • Best Service and Support Manager
  • Best Customer Experience
  • Best Service and Support Culture
  • Best Use of Technology
  • Best Service and Support Organization
  • Local Chapter Officer of the Year


Download the nomination toolkit to get a head start on your application!

We will be accepting nominations through October 31, 2019.

To learn more about awards and to submit your excellence please visit 





Lots of changes coming


As many of you have seen we have been quiet over the past few months while we prepare for our next journeys in growth. 


We wanted to take a moment to share some information as it relates to our new growth model being an HDI local chapter.      You can find more about HDI Local Chapters here

Our Website, communications, meeting registrations, and membership will be self-contained and give us the ability to have a uninform look and feel among all chapters. 

If you missed the memo HDI connect is now available to everyone to share ideas, collaborate with peers, find answering to those burning questions or share your awesome ideas with others. 

Check out HDI Connect here : 


We will be posting our upcoming meeting announcements, updating our sponsorships and rallying the troops as we move forward into our new adventures. 


We are so very thankful for our community of technical professionals that continues to push us to that next level of greatness. 


if you have feedback on meeting topics, suggestions, comments, or concerns please email them to [email protected] 




Get ready for the Spring Fling Meeting - May 9th 5PM-7PM


SAVE THE DATE! - September 5th 4:30p - 6:30p

Event: Getting the most out of your Temp Agency

Time: 4:30p – 6:30p

Where: Schlafly Bottleworks (Crown Room)

Address: 7260 Southwest Avenue
Maplewood, MO 63143

Phone: (314) 241-2337


Come join us for drinks, appetizers, and some great discussion with fellow Help Desk Professionals from across the St Louis area.



About our Sponsor:

TEKsystems is an Allegis Group company, the largest private talent management firm in the world. Their longstanding history and industry-leading position speak to their success in providing IT staffing solutions and IT services that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing market.


For more information visit their site:



Save the date! - July 18, 4:30pm - 6:30pm

Come and Join HDI to mix and mingle with other like minded professionals at a summer social.  

Appetrizers and beverages will be provided while you socialize with your industry peers. 

Bocce ball will be available until 6:15pm for those intersted in playing. 


Thanks to our sponsor  SyllogisTeks



Office Elections

HDI Gateway Chapter

HDI Gateway Chapter

The local chapter is looking for officer nominations for upcoming election activities.  If you are interested in volunteering to help your local chapter in a role please complete the following survey. 


Survey: Office Elections (click here to access)


Closes: 2018-04-20


19 Finalists Selected for the 2017 HDI Technical Support Industry Awards

19 Finalists Selected for the 2017 HDI Technical Support Industry Awards


HDI Gateway Chapter achieved Circle of Excellence 2016


 We are very pleased to say we received the 2016 HDI Circle of Excellence award.  This is a way that HDI global is able to evaluate the chapter being a resource for the community.


Robert Half Technology - 2018 Premier Award Sponsor



It's official! We are excited to report that Robert Half Technology is once again HDI's premier award sponsor for the 2018 awards program. Specifically, Robert Half Technology is sponsoring the following HDI Awards:

  • Analyst of the Year Award (AOY)
  • Desktop Support Technician of the Year Award (DSTOY)
  • Manager of the Year Award
  • Team Excellence Award


 More about Robert Half Technology


Get KCS Certified

Did you know that you can be KCS Certified for just $195.00 ?

This certification is for those individuals who want to demonstrate that they understand Knowledge-Centered Support (KCSSM) practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.

Register for the KCS Foundation online course for only $195!

(Hurry, this offer only lasts through August 31st).


KCS Foundations Course


HDI Support Center Analyst Certificaton- Local training

Wanting to achieve your HDI Support Center Analyst Certification? We are hosting a class in St. Louis on September 28th and 29th in the downtown area. Register for the course at and use the training code LCSTL


Gateway Chapter Library

As an added benefit to your membership we are adding a lending library of content.  Have something you would like to lend to someone? Let us know and we can coordinate it in the library. 

This is an early work in progress, but wanting to add additional resources for you.


We want your feedback

Please take a moment to complete a survey related to our local chapter. We will use this feedback to grow and mature as an organization helping our members.  If you would like to provide any feedback we welcome you to send it to [email protected]

HDI Gateway Survey