Our Mission

The HDI Gateway Chapter advances the St. Louis area technical service and support industry by providing high-quality professional development and networking opportunities for students, job seekers, management and employers in support centers and service desks.  Working with our HDI Corporate, the Gateway Chapter will continue to be recognized locally and nationally as a leading professional association for technical service and support.

HDI History

Founded in 1989, HDI is a global membership, training, and certification association for technical support professionals. HDI's curriculum and resources address the needs of technical support professionals throughout their careers and the various maturity levels of their support operations. Formerly known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association's global network.